Returns & Refunds

Our return policy is effective for ​7 days​ since receiving your product.​ To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. Customers will borne the cost for return shipping unless if the item is defective.

Return requests for orders received and delivered after ​7 days​ will be politely declined. We hope you understand. ​If 7 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Please make sure to read our item descriptions carefully. ​Please bear in mind that the photos may be slightly different from the actual products in terms of color due to the lighting during photo shooting or the monitor's display.

Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to ​replace the item through an exchange.

Our Responsibility

●  Wrong Item Sent: If we send you the incorrect item, we will replace your item through an exchange. There will be no refund. 

Your Responsibility

Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item or replace your item through an exchange.

For example:

Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses provided by the customer. No refund will be granted

Incorrect Order By Customer: Refunds or an exchange will not be granted if the customer ordered the incorrect product/size/color/quantity etc. We ship the exact item(s) that you select at the time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund or an exchange will not be granted.

Return / Exchange Process

If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace the item through an exchange.

Exchange Request Instructions

Please follow these instructions for Return Request:

1. Take a photo of the problem – If the problem is size, please use a ruler.

2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to ​hello@artemistimeart.com.

Please include the following in the email:

- The photo(s)

- A specific description of the issue

- The Order Number - If there are multiple products in an order, identify the product with the issue

Our support team will respond within 3 business days and Return Instruction will be provided.

If you have any queries, please contact us at hello@artemistimeart.com.